Refund policy

Made-to-Order & Customized Products

All Made-to-Order garments and any products that have been customized—including embroidery, special sizing, fabric selections, color selections, or other personalized options—are manufactured specifically for your order and cannot be returned or exchanged unless they arrive damaged or were produced incorrectly.

If you believe your order has a manufacturing defect or shipping damage, please contact us within 7 days of deliverywith photographs of the issue so we can review your claim.

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Ready-to-Ship Products

Items identified as Ready to Ship may be returned within 14 days of delivery.

Returned merchandise must:

• Be unworn, unwashed, and unused.
• Be free of stains, odors, or damage.
• Include all original tags and packaging.
• Be in resalable condition.

Items that do not meet these requirements may be refused or returned to the customer.

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Damaged or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please notify us within 7 days of delivery.

After reviewing your claim, Culinary Classics will provide a prepaid return shipping label and either:

• Replace the item,
• Repair the item when appropriate, or
• Issue a refund.

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Return Shipping

For damaged or incorrect merchandise

• Culinary Classics will provide a prepaid return shipping label.

For customer returns

• Return shipping costs are the responsibility of the customer.
• For your convenience, Culinary Classics can provide a prepaid UPS shipping label. The cost of the label will be deducted from your refund.

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Refunds

Once your return is received and inspected, approved refunds will be issued to the original form of payment.

Please allow 5–10 business days after the refund has been processed for it to appear on your statement.

Original shipping charges are non-refundable unless the return is the result of our error or a damaged product.